Division of Quality and Health Improvement

Staff

The Department of Pathology’s Division of Quality and Health Improvement is the central, coordinating function within Pathology for ensuring our laboratory practices and processes are designed and operate in such a way to deliver quality results and patient safety. Click on the individual DQHI team member to learn more about the way he or she contributes to quality and safety.

 
Scott Owens, M.D.
Director
 
   
       
Marianne Mara
Business Systems Analyst
 
Brian Tolle
Manager
 
Lisa Brown
Administrative Assistant
   
               
 
Dayna Goerke
Quality Assurance Coordinator
Anatomic Pathology
         
     
Jeffrey Lott
Project Manager
 
           
 
Andrea Arlen
Quality Assurance Coordinator
Clinical Pathology
         
           
               
 
Kellen Kangas
Compliance Manager
   
Amy Mapili
Project Manager
 
       
               
               
               

Lisa Brown

Lisa is our Administrative Assistant and is responsible for ensuring all the DQHI team members have what they need to be highly effective. This could involve setting up meetings to move initiatives forward or educating Pathology front-line staff on how to access our incident reporting system so we can catch problems before they have a chance to harm a patient. She also supports our collaborative efforts with lab managers in translating UMHS’s Lean in Daily Work framework into our operations.

lisbrown@med.umich.edu | 734.764.2145

Andrea Arlen

Andrea is our Quality Assurance Coordinator for our Clinical Pathology (CP) laboratories. She is responsible for collaborating with CP medical leadership and operational managers to ensure robust work processes, and their corresponding quality monitors, are in place to deliver quality results and patient safety.

andrealk@med.umich.edu | 734.936.6861

Amy Mapili

Amy is our Project Manager for departmental initiatives and projects that involve collaboration with other departments in the University of Michigan Health System. She is responsible for managing all aspects of our critical projects to ensure the Department of Pathology is well positioned for changes in healthcare.

amyharr@med.umich.edu | 734.764.2135

Kellen Kangas

Kellen is our Compliance Manager and is responsible for ensuring all our laboratory personnel and operations comply with the requirements of several regulatory agencies, including the College of American Pathologists, various state agencies, and the Centers for Medicare and Medicaid Services (CMS). He is also responsible for managing the Department’s document control system so that laboratory personnel have access to the most accurate policies and procedures for delivering quality results and patient safety.

kpkangas@med.umich.edu | 734.615.7902

Jeff Lott

Jeff is our Project Manager for departmental initiatives and projects that involve improving Pathology practices or operationalizing new practices. He is responsible for managing all aspects of our critical projects to ensure the Department of Pathology is well positioned for changes in healthcare.

jefflott@med.umich.edu | 734.764.2151

Marianne Mara

Marianne is our Business Analyst who is responsible for leveraging the data and information from our Laboratory Information System to guide and inform our efforts to deliver quality lab results and value-added patient care. She is also responsible for coordinating pathology informatics activities for our projects.

msmara@med.umich.edu | 734.763.2653

Scott Owens, M.D.

Scott is our Director and is responsible for ensuring our divisional priorities align with departmental and institutional priorities. He also provides leadership through his network of clinical colleagues to identify opportunities for value-based healthcare collaboration and sponsorship of such initiatives.

srowens@med.umich.edu | 734.936.6770

Dayna Goerke

Dayna is our Quality Assurance Coordinator for our Anatomic Pathology (AP) laboratories. She is responsible for collaborating with AP medical leadership and operational managers to ensure robust work processes, and their corresponding quality monitors, are in place to deliver quality results and patient safety.

dmvogel@med.umich.edu | 734.615.5770

Brian Tolle

Brian is our Manager and is responsible for ensuring our priorities are clear and executed in such a way for maximum impact. He is also responsible for helping to remove obstacles that get in the way of DQHI team members achieving superior results.

briantol@med.umich.edu