Service Excellence

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  • Duane W Newton
    Associate Professor of Pathology, Medical School and Clinical Associate Professor of Epidemiology, School of Public Health

    (734) 936-6847

This is the Right Time for Service Excellence....

It is the right thing to do for our patients, their families, and our employees!

"While we are clearly an improving organization when it comes to providing what we call the  Ideal Patient Care Experience, there have been several instances recently that raise concern with the pace of our improvement -- and perhaps our level of commitment as an organization to put our patients' interests first."

 

-Douglas Strong, Chief Executive Officer, UMHHC

"Our charge is to implement a Michigan blueprint for service excellence across the enterprise."

-T. Anthony Denton, JD, MHA, Executive Director,

University Hospitals and

Chief Operating Officer, UMHHC