Service Excellence

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  • Duane W Newton
    Associate Professor of Pathology, Medical School and Clinical Associate Professor of Epidemiology, School of Public Health

    (734) 936-6847

What Is Service Excellence?
 

Service Excellence is a mix of skill and knowledge with a desire to do the right thing for our patients, families and staff – the first time and every time.  The result is intense satisfaction!

Service excellence differs from product excellence because it is manufactured in real time.  Every instance is customized and is tailored to the patient's, family's, or employee's needs at that moment.

Service Excellence Begins and Ends with Each One of Us

Every employee in our health system should know what to do and what to say in response to external and internal customer encounters, every day and with every encounter.