Service Excellence

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  • Duane W Newton
    Associate Professor of Pathology, Medical School and Clinical Associate Professor of Epidemiology, School of Public Health

    (734) 936-6847

Pathology's Commitment

To Colleagues, Patients & Families:

As members of the Department of Pathology, we will...

  • Be open minded to new approaches related to process improvement
  • Strive for first time quality
  • Be considerate of our customers' and colleagues' time
  • Respect and uphold privacy and dignity
  • Greet individuals by name, using direct eye contact and smile to show we are fully engaged
  • Anticipate/meet the needs of patients, visitors and colleagues and make every effort to exceed them
  • Empower ourselves to solve problems and provide service recovery when necessary
  • Return business e-mails and telephone calls promptly
  • Identify ourselves on the phone, in voice mail and in e-mail
  • Say "thank you" when apropriate and 'my pleasure", "I am happy to", or "it is my privilege" when responding to a thank you
  • Work to find the answer to a question even if we don't know the answer. In the meantime, we will let the questioner know when we will provide a response

Excellence starts with EACH OF US!