Service Excellence

Home Follow The Leaders What is Service Excellence? Formula Michigan Medicine Philosophy Pathology Commitment Contact Information
  • Duane W Newton
    Associate Professor of Pathology, Medical School and Clinical Associate Professor of Epidemiology, School of Public Health

    (734) 936-6847

UMHS Service Excellence Philosophy

The Platinum Rule:

    I will treat people as they want to be treated

I pledge to...

  • Provide outstanding service, showing patience, respect, and courtesy toward all
  • Value every person and be positive, respectful, sincere and helpful in all situations
  • Take responsibility for all my interactions, recognizing each as a unique opportunity to leave a positive impression
  • Take pride and care in my work, my personal appearance and the appearance of my work unit