Pathology Quality

Staff

The Department of Pathology’s Division of Quality and Health Improvement is the central, coordinating function within Pathology for ensuring our laboratory practices and processes are designed and operate in such a way to deliver quality results and patient safety.  Click on the individual DQHI team member to learn more about the way he or she contributes to quality and safety.


 

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Scott Owens

Director

Brian Tolle

Manager

Lisa Brown

Administrative Assistant
 
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Dayna.jpg
Jeff.jpg

Andrea Arlen

Compliance and Safety Manager

Dayna Goerke

Quality Assurance Coordinator
Anatomic Pathology

Jeffrey Lott

Project Manager
 
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Amy Mapili

Project Manager

Margaret Rayer

Quality Assurance Coordinator
Clinical Pathology
 
 

 Lisa Brown

Lisa is our Administrative Assistant and is responsible for ensuring all the DQHI team members have what they need to be highly effective. This could involve setting up meetings to move initiatives forward or educating Pathology front-line staff on how to access our incident reporting system so we can catch problems before they have a chance to harm a patient. She also supports our collaborative efforts with lab managers in translating UMHS’s Lean in Daily Work framework into our operations.

lisbrown@med.umich.edu | 734.764.2145

 Andrea Arlen

Andrea is our Compliance and Safety Manager and is responsible for ensuring all our laboratory personnel and operations comply with the requirements of several regulatory agencies, including the College of American Pathologists, various state agencies, and the Centers for Medicare and Medicaid Services (CMS). She is also responsible for managing the department’s safety committee to ensure laboratory personnel deliver quality results while maintaining and promoting a safe environment

andrealk@med.umich.edu | 734.615.7902

 Amy Mapili

Amy is our Project Manager for departmental initiatives and projects that involve collaboration with other departments in the University of Michigan Health System. She is responsible for managing all aspects of our critical projects to ensure the Department of Pathology is well positioned for changes in healthcare.

amyharr@med.umich.edu | 734.764.2135

 

 Margaret Rayer

Margaret is our Quality Assurance Coordinator for our Clinical Pathology (CP) laboratories. She is responsible for collaborating with CP medical leadership and operational managers to ensure robust work processes, and their corresponding quality monitors, are in place to deliver quality results and patient safety.

mrayer@med.umich.edu | 734.763.2653

 Jeff Lott

Jeff is our Project Manager for departmental initiatives and projects that involve improving Pathology practices or operationalizing new practices. He is responsible for managing all aspects of our critical projects to ensure the Department of Pathology is well positioned for changes in healthcare.

jefflott@med.umich.edu | 734.764.2151

 Marianne Mara

Marianne is our Business Analyst who is responsible for leveraging the data and information from our Laboratory Information System to guide and inform our efforts to deliver quality lab results and value-added patient care. She is also responsible for coordinating pathology informatics activities for our projects.

msmara@med.umich.edu | 734.763.2653

 Scott Owens, M.D.

Scott is our Director and is responsible for ensuring our divisional priorities align with departmental and institutional priorities. He also provides leadership through his network of clinical colleagues to identify opportunities for value-based healthcare collaboration and sponsorship of such initiatives.

srowens@med.umich.edu | 734.936.6770

 Dayna Goerke

Dayna is our Quality Assurance Coordinator for our Anatomic Pathology (AP) laboratories. She is responsible for collaborating with AP medical leadership and operational managers to ensure robust work processes, and their corresponding quality monitors, are in place to deliver quality results and patient safety.

dmvogel@med.umich.edu | 734.615.5770

 Brian Tolle

Brian is our Manager and is responsible for ensuring our priorities are clear and executed in such a way for maximum impact. He is also responsible for helping to remove obstacles that get in the way of DQHI team members achieving superior results.

briantol@med.umich.edu