The Results Are In: PRR Survey

By Lynn McCain | August 13 2019

The Department of Pathology’s relocation to the North Campus Research Complex was accomplished over the summer of 2018.  Since that time, the members who transitioned to the new space have been adjusting to new workflows, environment, and responsibilities.  As a Department focused on continuous improvement, a weekly NCRC huddle was created to learn ways in which to use our new space to more effectively nurture a culture of collaboration and to increase our capacity for innovation.  In early 2019, the PRR huddle group distributed a survey to learn more about improvement opportunities when it comes to collaboration and creativity.  A total of 1,203 pathology faculty and staff were surveyed, with 338 responses, with 37% of them representing laboratory or medical techs and 23% representing faculty.

As expected, people experienced both positive and negative impacts of the move.  Whenever there are major changes and upheavals in work locations and processes, we expect to find increased levels of stress, reductions in efficiency and productivity, and corresponding decreases in job satisfaction as employees are adjusting to new workflows, tasks, processes, and environment.  These items were reflected as expected in the survey results.  A deeper dive into these items revealed opportunities for improvement in slide transportation and distribution as well as environmental issues including issues with noise and distraction levels, and concerns regarding laboratory and office workspace.  These issues are being addressed by a number of project teams, including our Patient Distribution and Archiving Team (PDAT) for which Christine Baker is our project manager and facilitator.

There were also some very positive findings in the study.  Overall, people are happy with the increased space, aesthetics and ergonomics of our new facility.  They enjoy the physical accessibility of intradepartmental colleagues and the ability to collaborate and to create new ways of working, as well as the accessible parking.  The breakrooms, conference rooms, and common spaces are well used by some, with others preferring to remain in their own spaces, reflecting the availability of working in a manner that best fits the individual.

The survey results were sent to all members of Pathology via email.  Please review these results and provide your feedback by going HERE.  As we move through this P-D-C-A cycle, your input is vital to ensure we understand exactly what is working well for you and areas with opportunities for improvement.