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Point Of Care - Frequently Asked Questions

  • How do I swap out a glucometer that is not working?

Onsite- Bring your broken or malfunctioning glucometer to the appropriate location to exchange it for a working one. Only glucometers may be exchanged. If you are having an issue with a glucometer base, reach out to Point of Care via email or call during business hours. Click here for more information about this process.

      • Pavilion glucometers: Visit the Blood Bank on the 7th floor, just off the staff elevators.
      • All other hospital glucometers: Go to Specimen Processing apart of the Core Lab, in University Hospital Room 2F471. 

Offsite- Contact POCT Offsite at 734-232-5555 or at PATH-POC-Offsite@med.umich.edu and we will coordinate a time to bring you a replacement.

  • How do I request access to a glucometer or other Point of Care testing instrument (Clinitek, Afinion, GEM 5000, Hemochron)?

Fill out the POCT Access and Barcode Request Form using the link below. Be sure to include all required information: your UMID number, name, the unit or building where access is needed, and the specific instruments you need access to. Click here for more information.

Click Here for Barcode Access and Requests: POCT Access and Barcode Request Form

  • Why can’t I log in to the glucometer? My barcode is not working. 

Glucose QC must be run a part of the Glucometer competency. If you haven’t performed both levels of controls while logged into the glucometer in the past 365 days, your access to the glucometer will expire. Fill out Barcode Access and Request Form to temporarily restore your access for 2 weeks so that you can complete the QC requirement and recertify for another year. 

If you move to a new unit, your glucometer access will need to be updated so you can use devices in your new location. Just fill out the Barcode Access and Request Form and let us know which unit you need access to now. If you already have a UMID# barcode from your previous unit, it should work once your profile is updated!

  • How do I get after-hours/weekend/holiday technical support, glucometer/instrument access, or testing supplies?

Phone the POCT Hotline: 734-936-6754.  Assistance, such as glucometer access, and some supplies are available after hours.  More complicated technical questions will be forwarded to the POCT department to address during business hours.

  • How do I request an operator barcode?

Your operator barcode is simply your UMID number in barcode format. You can quickly enter your operator ID by scanning this barcode with the glucometer or other  Point of Care testing devices. Using the operator barcode and the instrument’s barcode reader makes accessing testing devices faster and easier. This barcode stays the same, even if you move to a different department or if your glucometer access expires.  

To request a barcode, you can fill out the Barcode Access and Request Form. Please include your name and UMID# for the barcode request, along with the location (tube station or clinic) where it should be sent and the contact person who will receive it.

  • How do I remove Point of Care tests results that were resulted on an incorrect patient?

Contact HITS at 6-8000 to create a ticket to remove the results.

  • Timer with mute feature.Why isn’t my timer making any noise?

Check the side of the timer for a toggle switch. The options are mute, low, and high.

 

If you have any questions, please don’t hesitate to reach out to the Point of Care team- we’re always here to help!

Onsite: PATH-POC-INPATIENT@med.umich.edu or  call (734)936-6754

Offsite: PATH-POC-OffSite@med.umich.edu